All sales are final when paid with a credit card.
(Visa and Mastercard rules allow us to have only 2 options for a return policy. Either we take anything back without limitation or qualification, or all sales are final. Unfortunately there is no in-the-middle option.)
If you paid for your order with a check or a with a PayPal bank transfer, and you would like to discuss your order, please send an email to firstname.lastname@example.org or call us at 612-868-8684.
Our Returns Department Manager, Fazil, on duty and ready to take your call!
Seriously, if you have a problem with your board, dice cups or checkers, please send an email with a photograph showing the problem to email@example.com so that we may resolve the problem.